CF
Carli F

1 reviews | Active since Jan 2016

12 Aug 2016, 12:49

"Express" Delivery

<p>After choosing EXPRESS delivery, ensuring that it gets delivered to the store to avoid any delays (pathetic excuses such as nobody is home). Day 3 arrived (as in day 3 of Express delivery in 1 to 3 days) phoned the call centre only to find out that delivery will take place on Monday (day 6) or Tuesday (day 7). immediately emailed back insisting delivery today or tomorrow. - NO FEEDBACK. Phoned again - my details were taken for the consultant to phone me back and still no feedback. The order is a gift thus it is important that I receive delivery today or tomorrow at latest. This is not the first issue I have with the MrPrice GROUP'S courier (previous time was with an order for Sheet Street that I waited for over 2 weeks...</p>

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Replies (3)
CF
Carli F's update12 Aug 2016, 12:56
Reviewer Update

this is the feedback I received:

"Good day

I apologize for the inconvenience incurred, however we do not deliver during the weekend.

Please advise if I can refund you in a form of a voucher for the shipping fee.

Kind Regards"
I DON'T WANT A REFUND I WANT MY ORDER!!!!!

CF
Carli F's update12 Aug 2016, 13:03
Reviewer Update

The last email I sent:

Seeing that you so not deliver during weekends someone needs to deliver today before 17h30 TODAY.

Besides express delivery is 1 to 3 days and it is day 3.

I don't want a refund I want my order today or tomorrow but NOT Monday or Tuesday.

Regards

Mr Price Home
Mr Price Home's reply22 Aug 2016, 14:56
Official

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our online team members, who will handle this matter personally with you.

Many Thanks

Mr Price