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Audroline R

1 reviews | Active since May 2012

28 Nov 2017, 10:08

Excellent customer service recieved by cashier

I was picked pocket at Zevenwacht mall. I went to a few retail stores and i was assistant with no hassle, Foschini, Edgars my cards was blocked and i received instant replacement cards. I went Mr Price Sport and Mr Price and was not assisted. I wen to your Mr Price Home store i explained to the cashier the same thing i did to your 3 other staff members and the cashier was on the phone trying to contact your customer service this was 17:32 She got the replacement card and waited on the phone. The fact i was told by three off your other staff members at Sport and Mr Price they did not even try to make any contact. The cashier at Mr Price home was help full even asking me if i wanted to pay my account with my id that the other staff did not even ask and i paid my account by her . Just the fact she tried to assist me i appreciate the fact she made an effort to help was more than the ordinary customer service. Even though i could not get the replacement card and the no one answered the customer phone. I have be gratefull to her for calming me down after the stupid and bad services i received from Mr Price sport and Mr Price home. Kindly convey my sincere appreciation and gratitude to the cashier for her assistance last night and the good service i received from her

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Replies (1)
Mr Price Home
Mr Price Home's reply01 Dec 2017, 09:20
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price