Excellent Customer Service

After a terrible experiance the day before at the store and being sent from that branch to the Northgate branch for an item that was incorrect due to the cashier not checking properly i then returned the next day to retail crossing as Northgate did not have the item i was told they had, i came across a lady who was packing on the floor and told her what had happened she advised that should goods be damaged they are taken off the floor immediatley however all i needed was a bar code to inform me where i could go and get the lamp shades i was looking for. She tried her level best to try and get all the infomation from me about the lamp i required and tried sourcing it on the system after a while of checking she then decided to check in the stock room where all damaged goods where and she found the lamps i was looking for still priced incorrectly with a bar code for a different item, she apologies for the inconvieniance i was caused and really did her level best to make sure i left the store happy. She really does deserve a huge recognition for this and for leaving what she was doing and going the extra mile, You really need more staff like her at that store .... THANK YOU SO MUCH