Escalation

Mr Price Home

I made a purchase on the 17th July 2022 and I was promised dilivery within 5-7 working days. I followed up daily since Monday, 25th and Tuesday the 27th and I was assured that my dilivery will still be timeous. Wednesday the 26th was the 8th day and I requested to escallate the matter to the Customer Service Manager Daleen and I was assured she will contact me. Followed up yesterday the 28th when I had not heard from her, requested for my dilivery to either be made or my cash to be refunded immediatly. She assured me she will get back to me and I indicated my availability as I had commitments.

Today the 29th I still waited and eventually asked to speak to her line manager, Emilee. She gave me hope assured me that she will resolve the matter and revert back to me at 16h30. 16h40 I got a call from a rude call centre agent who just wanted to speak without giving me an opportunity, when I insisted on knowing when my dilivery will be and demanded an accurate dilivery date. She ultimately hang up on me.

I then called your call centre again and requested to speak to Emilee's Manager and the agent I spoke to tolder me she can disclose those details or give me their email address for me to escalate the matter further. Im writing this to request that Im provided with Emilee's line managers details and I no longer wish to engage with her and Daleen or your Customer Service Agents and they have failed to assist me.

Kindly assist with Emily's Line Managers details or the e-mail address as I wish to escalate this matter.