LM
Lerato M

1 reviews | Active since Jan 2021

13 Feb 2024, 10:27

Epic fail

Just when I thought Mr Price could not shock me any further, they elevated to the next level.

I recently bought 2 clear glass salad bowls with a wooden stand via their online store. I will be hosting this coming weekend so I was very excited to be serving my guests using those new fancy bowls.

There was no issues with the time it took for my order to arrive at my selected collection point, I can give them 5 stars for that. It actually arrived much sooner than I had anticipated.

My joy was turned into shock on the day of collection which was yesterday. Fortunately, I always request that my orders be opened and checked because of a previous issue I had with them where my items arrived broken. This was not the case this time around. Instead I received completely different items to what I had ordered. I received two white glass salad bowls with a wooden handle whereas I had ordered a clear glass bowl with a wooden stand.

The assistants were quick to refund me but what about my order? What about my plans for my guests? If I had wanted the money I would have never made the order to begin with. Fix yourselves Mr Price Home.

0
Replies (1)
Mr Price Home
Mr Price Home's reply28 Feb 2024, 13:23
Official
Good day Lerato Marema
I trust you are well,  

We sincerely apologize for all the inconvenience you have incurred. 

You will be contacted by one of our Customer Care team members, who will handle this matter personally with you. 

Many Thanks 

Mr Price