JB
James B

1 reviews | Active since Jun 2016

11 Jul 2017, 16:13

Dreadful ! Shocking! No idea of customer satisfaction.

<p>I live in a country town and shopped online ay Mr Price home. I saw cushions I wished to buy - 9 in all.</p> <p>I filled out my name etc and all the pertinent details - agreed to pay for courier. Got to the end and a notice came up - oredr too large !</p> <p>So I wrote to customer sevice (sic) asking how to overcome that. No reply. So I phoned and was told the order too large for courier and to find a store and shop there!</p> <p>Why do they bother to have an online prensence?</p>

0
Replies (1)
Mr Price Home
Mr Price Home's reply11 Jul 2017, 16:35
Official

Good day

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards