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Debbie U

1 reviews | Active since Feb 2013

14 Aug 2025, 08:45

Dreadful Service for a premium fee

I ordered some furniture from Mr Price Home last week. As it was the end of the week I didn't expect it to ship till Monday. As expected the parcel shipped on the 8th of August. Great right. Wrong. It has been sitting in a warehouse in Klerksdorp since then. The website said it would arrive on the 13th. Yesterday came and went and no parcel. I called them this morning and was told I would get the parcel tomorrow (Friday) What is the holdup and why has it been sitting in the warehouse since the 8th. I expect better service from such a company considering they are charging me R800 for shipping. This is ridiculous. If you are going to charge a fortune at least get the product here on time or keep the buyer updated as to when IT WILL ACTUALLY ARRIVE so that you don't sit around like a fool waiting.

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Replies (2)
Mr Price Home
Mr Price Home's reply15 Aug 2025, 16:15
Official
Good day, 

We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks,Mr Price Home 
DU
Debbie U's update15 Aug 2025, 17:29
Reviewer Update
I contacted the courier company several times. I was assured that it would be delivered today (Friday). After lunch I contacted mr price via their website messaging service. The person who answered my query assured me the parcel was on the way and would be delivered today. He then sent me the courier companys number so that I could find out where the driver was. I called the number. The gentleman at the courier company took my information and said he would get back to me. It is now 17:28 and he has still not called me back to tell me what is going on. Then Mr Home has finally rep**** to my complaint at just after four on a Friday. Good strategy to assure that nobody has to do anything about my problem until Monday. Thanks for everything folks.