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Sandie S
1 reviews | Active since Aug 2011
11 Dec 2019, 07:13
DREADFUL SERVICE
Total lack of feedback from Customer Services on a query which has been going on since November. I purchased items on line and my credit card was debited. I did not receive my order and my credit card has still not been credited. Many emails and many phone calls has resulted in absolutely no action. Next step The Consumer Omdudsman.
Helpful (0)
Replies (7)0
Replies (7)
Mr Price Home's replyOfficial
11 Dec 2019, 12:15Good Day Sandie,
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price Home
Mr Price Home's reply11 Dec 2019, 12:15
Official
Good Day Sandie,
Trust you well.
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price Home
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Sandie S's updateReviewer Update
11 Dec 2019, 12:33Ive tried to ring back on the number showing on my phone (Durban) but it says the number does not exist. I assume it is from Mr Price. Please ask whoever rang me to try again. Thanks
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Sandie S's update11 Dec 2019, 12:33
Reviewer Update
Ive tried to ring back on the number showing on my phone (Durban) but it says the number does not exist. I assume it is from Mr Price. Please ask whoever rang me to try again. Thanks
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Sandie S's updateReviewer Update
12 Dec 2019, 12:59I still have not received a call back
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Sandie S's update12 Dec 2019, 12:59
Reviewer Update
I still have not received a call back
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Sandie S's updateReviewer Update
13 Dec 2019, 08:07I still have not received any call backs. You obviously have a major problem with your so called "Help" Centre which should be addressed urgently.
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Sandie S's update13 Dec 2019, 08:07
Reviewer Update
I still have not received any call backs. You obviously have a major problem with your so called "Help" Centre which should be addressed urgently.
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Sandie S's updateReviewer Update
31 Dec 2019, 17:47And so another week or so goes by and still no resolution and still no money credited back to me for items I have not received. I was promised by Mianda who said she would sort it out but still nothing. This has been going on since November 23 and it is now Dec 31. You obviously have a major problem with online orders and/or refunds. It is beyond just bad service. It is total inefficiency that no Manager seems to acknowledge and even care about.
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Sandie S's update31 Dec 2019, 17:47
Reviewer Update
And so another week or so goes by and still no resolution and still no money credited back to me for items I have not received. I was promised by Mianda who said she would sort it out but still nothing. This has been going on since November 23 and it is now Dec 31. You obviously have a major problem with online orders and/or refunds. It is beyond just bad service. It is total inefficiency that no Manager seems to acknowledge and even care about.
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Sandie S's updateReviewer Update
06 Jan 2020, 11:29And now its January 6 in a New Year. And still the lack of any finalisation to my refund. This really now is theft. I paid for something I did not get. Its is dreadful service.
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Sandie S's update06 Jan 2020, 11:29
Reviewer Update
And now its January 6 in a New Year. And still the lack of any finalisation to my refund. This really now is theft. I paid for something I did not get. Its is dreadful service.
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Sandie S's updateReviewer Update
13 Jan 2020, 08:08Despite promises by Samantha and Mianda to rectify the theft of my money for non delivery of an order I still have not had any notification that this has been recified. The courier company are now being blamed. I have never encountered such a lack of any service whatever from one company. Nearly two months so far to get this money back.
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Sandie S's update13 Jan 2020, 08:08
Reviewer Update
Despite promises by Samantha and Mianda to rectify the theft of my money for non delivery of an order I still have not had any notification that this has been recified. The courier company are now being blamed. I have never encountered such a lack of any service whatever from one company. Nearly two months so far to get this money back.