Don’t waste your hard earned money on ******* and you will receive pathetic customer service and never get your issue resolved

I have been having an ongoing issue with Mr Price home for the past 2 weeks (going onto 3 weeks now). I had ordered 2 swing chairs a few months back and I had issues then too with the delivery. The order was delivered late and by that time I was undergoing renovations and I had no space to open the swings and assemble them so I had to wait until recently when my renovations were complete. I opened the swings, one of them was damaged on the metal frame that holds the swings and had paint chipped out but which I was willing to overlook as I did not want to have to go through the inconvenience of contacting customer service and doing a return or exchange. I then opened the second swing and was putting it together and one of the parts of the frame was a completely different color which did not match the rest of the frame and which would look absolutely ridiculous if I use it. I contacted customer service and they told me that the item is not in stock so they cannot replace it for me and I will have to return it for a refund. This was a lie because I went online and the item showed in stock and I even added it to my cart and proceeded to check out - the only difference was the price which was R1500 more. I took screenshots and I sent this by email and I have not received any update since then. I called customer service last week and the agent said that the other agent who had helped me first will get back to me. I never heard anything back. I emailed the agent again yesterday and have still not received a response. I contacted customer service again today and was told by the agent that he sent a request to the first agent (again) to get back to me. I told him that I keep contacting and nobody is getting back to me so he said he escalated it. I then told him that I was told that this was escalated a week ago and the agent then just disconnected the chat. I am appalled at the pathetic customer service I have received and the time I have wasted contacting customer service to receive no assistance at all!