Don't send Old Black Mothers to Bluff MRP Home

I am extremely disappointed by the experience my elderly mother had at the Bluff MRP Home store. She purchased an iron which stopped working after only two days. When she returned it on the third day, staff refused to assist her, citing “store rules” that apparently prevent returns.

This response is deeply concerning, especially since the Consumer Protection Act clearly states that defective goods may be returned or exchanged within a reasonable period. The store’s refusal is borderline non-compliant and reflects poorly on the brand’s integrity.

What makes this even worse is the inconsistent and suspicious manner in which policies are app****. My mother — a Black older woman — was dismissed without consideration, yet I have personally witnessed the same store assist another customer without even requiring a receipt. This selective enforcement raises serious questions about fairness, bias, and the treatment of certain customers.

As a long-time customer, I find it unacceptable that an elderly woman should be treated with so little dignity over a clearly defective product. This type of service is not only unprofessional, it is a damaging look for the brand, especially when it appears to depend on who the customer is.

I hope the company addresses this urgently, corrects the conduct at this store, and restores confidence in their commitment to fair and lawful customer service.