Don't order from MRP home online

I have had the absolute worst customer experience with MRP Homes "team" Don't order expensive items from them online! I placed my order on the 21st of May and included a gas heater for the cold winter as my baby was due 5 June. The order took much longer than usual to deliver but I figured it's because of the large item. 10 days later on the 31st they delivered everything EXCEPT the gas heater. The guy from the courier company told my husband in person and on WhatsApp that they never received it from MRP. I phoned the call centre multiple times only to have my airtime wasted with incompetence.I emailed with no resolution and finally DM'd on Instagram to which the first response (after yet another time where I had to contact them) I was informed they resolved the case because someone else signed for the parcel to which I responded if they had bothered to pick up the phone and call me I would have told them it was my husband! How can they expect a 9 month pregnant woman to carry a gas heater! Anyway after that they sent me a useless photo of the warehouse with my parcels with curtains etc but no sign of the heater or a box containing a heater. Just some polony about a blue line. I sent them the WhatsApp Comms from the couriers as they need to sort it out somehow NOTHING just sorry. No one picking up the phone to sort it out with the courier or communicating with me the customer. My child is over 2 months old now and still no heater just cold.Needless to say I won't be ordering again.