FJ
Frandele J

1 reviews | Active since May 2018

19 Dec 2018, 13:24

Don't open a Mr Price account

I would not recommend anyone to open an Mr Price account. I app**** for an account, gave in all the necessary paperwork and waited the 7 work days they said it would to take to process the account. After the 7 days I heard nothing and went to the nearest Mrp to ask about it, there I was informed that the account was never app**** for by the store. I then reapp**** and filled in all the paper work, when I asked if I should bring all my bankstatements again the cashier handeling the application said no I don't need to bring it. Later the afternoon I received a call asking numers and adresses I already wrote on the application and saying they need my bankstatements to finish the application and I can take it into a store, send a watsapp or email it. I took it into a store where they informed me that they can't actually help me but will try and send it trough. I later got a call from another representative laughing at my finanses saying it doesn't work out and the more I explain the less she understood I then told her I will email my bankstatements to her, that I did and to another email I received from them. This morning they called me again asking me for all the information again that I gave them yesterday. Then after that I got two calls saying that they can't open my bankstatements which I sent again to the emails and watsapp. Luckily I was informed that my account was approved and I can pick up my card so I went to the store that told me if my account is approved I can pick up the card from any store, there they told me that they can't give me the card they have to ask for the paperwork and then post it, I cant get my card So I'm done trying to talk and explain to people who don't understand their own jobs and they keep on telling you they reckord your calls but I don't think they listen how rude their staff talks to you

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Replies (1)
Mr Price Home
Mr Price Home's reply19 Dec 2018, 14:40
Official
Good Day 

Trust you well 

We sincerely apologise for all the inconvenience you have incurred. 

You will be contacted by one of our New Accounts team leaders, who will handle this matter personally with you. 

Many Thanks 

Mr Price