SW
Sonja W

1 reviews | Active since Jul 2018

23 Jul 2018, 22:26

Don’t blame a clown for acting like a clown. Blame yourself for going to the circus!!!!

Today I went to Mr. Price Tygervalley to get my credit limit review after MR Price send me continuous sms’s asking me to up my credit limit. I got to the counter with 7 staff {Curshlin Michelle Martinique Lusanda} members behind the counter, at 17:02. I explained to Curshlin that I would like to get my limit reviewed. She looked me straight in the face and answered that I must phone Mr. Price accounts department. I looked at her with disbelief and told her that she can phone them on my behalf and that I would talk to them. She said that she think they are already closed. I asked her, so how would we know? She looked over her shoulder to someone that was on the telephone. So because I am not a clown, I immediately realised that she is insinuating that she can’t phone because someone is on the phone. She look back at me with absolutely no words. I decided to start the conversation again by asking, does anyone else know if they are still open. There are 7 clo people standing behind the counter with MR. Price jerseys on and not one of them could answer the question. Yes, believe it, not one of them knew if accounts department was open. So there I stand before 7 clo staff members and made the sum that we will never know unless we phone them. The person on the phone was done with his phone call a while ago. But no one of the 7 clo people took the initiative to phone the accounts department. Because somewhere during my upbringing years, I learnt how to take initiative. So I took my cell phone and phoned accounts department. You won’t believe me, but they were still open, Curshlin looked at me as if I was a genius, but it was actually common sense. I then turned to her and told her that her customer s****s suck and that she is only there to get a salary and definitely not to help customers. Then she decided to give me a look that could ****, as if everything that happened just now, was my fault. But actually it was because I had to think for her, so maybe she could not take the humiliation. I called all the clo staff behind the counter and said to them that for their information and for the next customers information, accounts department close at 17:30. Please give your clo staff training on how to work with customers and when operating hours is for your departments. It is very unprofessional. I will try to avoid the circus in the future.

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Replies (1)
Mr Price Home
Mr Price Home's reply25 Jul 2018, 12:09
Official

Good day

Thank you for making contact with us and bringing this to our attention. This response serves as confirmation that your query has been received. Please be assured that we have tasked our customer care team to investigate and provide feedback as soon as possible.

Kind Regards
Mr Price Home