Do yourself a favour - stay clear from Mr Price Home…. Go anywhere else!!!!!

Do not shop using Mr Price Home ONLINE!!! If I could give them a 0 star rating I would...We wanted to purchase a TV cabinet that Mr P Home at Vincent Park had displayed on their floor, however they did not have any stock. They placed an online order, which we had to pay for in full, which we did on the 1st Sept 2022.

When it arrived at store +/- 9 days later, we picked it up from the store, took it home, only to find they sent us the wrong colour. Then we had to take it back to the store to return it (not an easy feat, by the way!) & re-order the correct one. But there was loadshedding (granted this is beyond their control...), so the refund could not be immediately processed. I had to go back to the store a third time. I don't have a lot of spare time, so to have to go to the store three times for pretty much nothing; as you can imagine, becomes frustrating. I'm not sure why the cabinet would be offered if it's not even available & then just to send the incorrect one to the customer, assuming that it will be ok. It wasn't easy to collect the item, let alone return it again. All could have been avoided if we were originally advised that there were no cabinets in stock at the time of purchase. I could have also then sourced an alternative TV cabinet & already had it at home, without having to wait this whole time. However this is not even my gripe… three days after I had returned the item, I receive an email stating they do not even have the colour we ordered… at all. They asked if they can send us what they have or would I like a refund. I promptly advised I would like a refund. At which point they send me a Mr Price Home voucher… grrrrr. I emailed and advised that I want my money returned to me. They requested proof of banking details (which I sent immediately) & they advised that the funds would be refunded with 3-5 business days. It’s been 7 business days, I’ve sent three emails asking for an update & when the funds will be returned, with no response. This whole ordeal has taken 30 days… I just want my money back & to be done with them. So do yourself a favour and stay clear from Mr Price Home…. Go anywhere else!!!!!