Do not shop online from Mr Price Home.

On 26 May I purchased goods online from Mr Price Home via their mobile app. My bank account was debited and the order showed in the app under "My orders" with a status of "Pending Review".

My order was never reviewed, it was not fulfilled and it was not refunded. I have e-mailed Mr Price Home requesting updates on my order, no response from Mr Price Home. I have called the call centre for Mr Price Home, explained the situation to the operator, he sent me an e-mail requesting information, I rep**** to his e-mail attaching confirmation of my order and proof of payment. I have e-mailed him many times to follow up, no response from Mr Price Home.

I have tried the whatsapp nr for Mr Price Home, received no response from Mr Price Home. I have called the call centre for Mr Price Home again and this time the ringing tone is that of a disconnected number, I cannot even reach the call centre operator now to follow up.

I am at a loss of what to do now as I have lost almost R3k because of the incompetence and ignorance of Mr Price Home. The only option left is to take them to the small claims court to sue Mr Price Home.

I would not recommend shopping online with Mr Price Home as their application is not suitable for order processing and you could end up like me, having your money taken and no goods delivered. I also would not recommend Mr Price Home as their resolving of the matter was handled so poorly, I expect more from a big retailer.