SL
Stacey L

1 reviews | Active since Jul 2018

24 Aug 2022, 11:57

DO NOT BUY ONLINE FROM MR. P HOME

In Feb '21 I bought a large number of items online, only to arrive at the stores and two thirs of it were missing. I was told the store couldn't issue a credit and I'd have to follow up myself with the online department. 3 months and countless phonecalls later (after being told numerous times that t'd be refunded in 24 hours) I finally received a credit on my account. I immediately closed it.

In Aug '21 I bought more items, this time not on account, but paying EFT. I received an emailto say my *complete* order was ready tob e collected. When arriving at the shop it took over an hour of them looking for it for them to discover once again, half theorder was missing.

I've just receive an emails aying they'll issue me a gift voucher!?!?! I didnt pay by gift voucher, how absurd to refund me by one, forcing me to spend more money at this useless company when I have no intention or desire to.

A refund, by the same method in which I paid, is absolutely expected from you. And guarnateed I will never support your poorly mismanaged online system ever again.

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Replies (1)
SL
Stacey L's update09 Nov 2022, 12:54
Reviewer Update
It has been 2 and a half months since my complaint and I still have not received a refund. They advise is was successful on their side but cannot send me a proof of payment, whereas I have provided 3 months bank statements proving no credit was received. They have stopped answering all mails and I have just reported to the Ombudsman. Will never support MRP again.