DO NOT BUY FROM MR PRICE HOME ONLINE!

I am extremely disappointed by your online service, the fact that I spent over R7000 with the company, I received no comms from the company as to when my order was going to be delivered. I had to check my account on my own accord everyday from 11 March'18, on the 16th March I checked again and to my surprise I find out my order has been cancelled. Again understand that there were no comms around this from the company yet over R7000 was deducted from my account. Thank goodness I had checked on this. I then phoned the call centre at 08:00 and every 2 hours I had to myself check in with the agent who was assisting as he kept promising me he would keep me up-to-date but it felt like I was being tossed round, also bare in mind that your company has a 0800 number which my contract states I will be billed for so that thank you so much for costing me money to solve an issue that was an error from your side. There was nothing that made me feel like this was being treated as an urgent matter. In the email the agent (Lucky) had asked me to send him he gave me the instructions on how I needed to send this email, I did everything he required yet again after waiting 2 hours and being told this was being treated as an urgent case I get an email from him asking for my order number when I had already given him the details. I had to call him back and ask him why he needed these details again to find out that he didn't really need them but I was told that he couldn't find my email and I had sent him an email with the incorrect subject line (I sent the email with the subject line as per his request including only the ticket number he had produced). He then failed to trace my email on the system and I therefore had to reply to his previous email so that he could magically find it. I was assured once again by him that this matter was being treated with urgency and that he himself would give me a phone call once all is resolved. After 17:00 that day my issue was eventually resolved, I was however not alerted to this via a phonemail as promised but rather by me having to go and check my emails to fund out they had allocated my payment and revered the payment. There was no explanation as to why my order did not go through. The joke of it all is my order was cancelled and I was asked to redo the order again. Sorry Mr Price Home. Your poor customer service cost you a customer, there is no chance I will be purchasing from you if this is the type of experience I am going to receive from your online shopping, you are a company that I never expected this from, and being an ops manager in a digital customer care centre for a large company I am disgusted that this is how you train your staff to deal with issues such as this as well as how you treat urgent matters.