Dissatisfied

My daughter purchased a whole lot of curtains online and collected and paid for them at your Clearwater branch.

She has everything on her phone as it was done online . She cannot recall receiving a receipt she now goes in to get a refund on 2 drops ( she paid cash ) and they refuse to refund her , her money !!!! She is a young adult starting to collect items for when she moves out one day and this is how she is treated (they were very rude to her ). Please could someone senor intervene and call me , your online system doesn’t seem customer friendly.