Dissapointed in how unhelpful people are!

<p>I went to your Vincent Park store to exchange a Time and Again duvet set my mom purchased as a gift. She in error took a Queen instead of the King. She has checked for the slip but cannot find it. I did not think this would be a problem as I would only be exchanging. Well was i wrong. I understand returns policy and proceedures but exceptions in certain instances can be made. I was not asking for the money back. I just wanted to swop sizes. As per the system it scanned at a much cheaper price? Not sure how that can be. This is your brand and the sticker with The price is clearly visible. The price for the King I was taking was the exact same price. I just feel your manager Devonia could have been more helpful. As someone who has also worked retail I know these things do happen. If it was something that i could have purchased somewhere else and not only your store or if it looked opened and used or if the sticker with the price was off then i can understand. I purchased the King non the less but have chosen to keep the queen as I am not happy to be "refunded a pitence to what it was purchased for". I am now sitting with a duvet cover i cannot use....still! Not happy about the customer service aspect of this. I am also a manager and at times one needs to try and accomodate customers. I dont feel i am being unreasonable in my request. </p>