WV
Wilmare V

1 reviews | Active since Jun 2018

10 Dec 2020, 14:20

Disgusting Service online store, expensive items missing and broken

Ive had the absolute displeasure of ordering items online, and after spending R3600 on items I waited for delivery as the status on my profile says shipped, after a ton of follow ups I eventually got hold of dawn wing who indicated my address was wrong, yet no1 at mr price bothered to inform me there was a address issue after back and forth calls my package got delivered today with broken items and a missing office chair (cost R2600) I have phoned and emailed and got told they dont know where the chair is they will phone me back (city logistics) but no1 has phoned!! How the hell can they not know where an expensive item is I paid for???? No1 can assist and mr price does not answer mails or calls!! This is extremely *****

0
Replies (1)
Mr Price Home
Mr Price Home's reply16 Dec 2020, 08:00
Official
Good Day Wilmare,

I trust you are well.

We sincerely apologise for all the inconvenience you have incurred. 

You will be contacted by one of our Customer Care team members, who will handle this matter personally with you. 

Many Thanks Mr Price Home