Disgusting service and incompetence of manager

I visited the Atterbury store on Wed &used my card to buy 3 items. I got sms &e-mail payment notices from my bank but the receipt did not print. The manager was called. she Ignored me &checked the system & told me that i needed to pay again becos the transaction was incomplete. I said tht i received notices but she insisted tht the payment did not go thru & that i must swipe again or just leave the items tht i had paid for or else wait in the store until i get the reverse notice. I had to leave to pick my child up frm school so i asked for proof/details but she refused & said she's not allowed to! I insisted so she printed out the 'incomplete' docket. She was completely disinterested. I had to write down the details of each item becos she refused to assist. I went bck with proof of the payment today. She ignored me, speaking to the cashier only then called the bank, asking them to verify the payment becos \the customer might be lying\". the bank confirmed the payment. She did not apologise to me & walked off without a word so i asked for a refund becos I spend thousands at ur store every yr but i wont shop there again after this incident! Ms Modise must be demoted/fired/retrained!"