Disgusting service.

<p>Last week, my mom and I went to the Strubens Valley store. My mom saw a lamp that she liked and she asked if it came with a lamp shade to which the gentleman there said no. After choosing a lamp shade, we went to pay. The cashier scanned the lamp but not the shade so I reminded her to scan it as it is a separate item. She then called another lady to query whether the lamp came with a shade. The other lady then told us that the lamp does in fact come with a neutral/cream colour shade. My mom then said that she would like the lamp shade if it comes with the lamp but she wants the one that she chose as well. The lady then went upstairs to get it. A few minutes later, she came back to say there are no lamp shades left that come with the lamp and that someone must have bought it. My mom then suggested that we get the lamp shade that she chose for free or at a discounted price to which the cashiers said no, they cannot do that. My mom then asked for the manager, and we were told that the manager had knocked off early (this was before 4pm on Friday 5th August). Another gentleman came and said that they were supposed to take the lamp off of the floor as it should be regarded as a damaged item as a piece is missing. My mom asked if there is anything that they can do because now she has to miss out and is paying for an item that isn’t complete. They all said they can’t do anything and simply agreed with my mom when she said ‘so there is no customer service.’ They then said that they will phone us when new stock arrives – we wont hold our breath. On Wednesday, the 10th of August, my parents went to the store again and bought a few items. My dad requested that they e-mail the slip to him. It is 20:25pm now on the 11th, and he still has not received it. My mom and I went again today ****h) to return 2 curtain tie backs and was given a R120 voucher as we did not have the slip – which hasn’t been emailed and they purchased it the previous day – SHOCKING. We found 2 items and went to pay and wanted to use the voucher but when the cashier – Neo – who did not even greet us and was singing instead of saying hello – scanned the voucher, she said there is insufficient funds to which I rep**** and said that we JUST got the voucher 5 minutes ago and showed her the slip reflecting the voucher amount. She called someone else to assist and she told me that the amount has not reflected on the voucher yet so we must come back tomorrow?? My mom then said she wants her money back and they can keep the voucher to which she said that she can’t because there is no slip. My mom explained AGAIN that we still have not received the slip which was supposed to be sent YESTERDAY. My mom then called the manager – Wilfred – who just listened to my mom about todays’ incident and last weeks’ incident and simply nodded, even after my mom said that she will never come back to the store again because of the pathetic and useless service. No apologies, no offering of any solution whatsoever. The lady then said that she ‘rebooted’ the till and MIRACULOUSLY, our voucher worked. This is absolutely pathetic service. Mr Price, Mr Price Sport and Mr Price Home in general have such rude staff and are never willing to go out of their way to help a customer. The Edenvale store (Greenstone) where we had to go today probably had the best bunch of staff that were willing to help. We had to go all that way today to fetch two chairs that my mom liked that she saw at Strubens but they said they cannot ask Edenvale to bring them here, we had to go fetch them. When arriving at the Edenvale store, they said that they could have delivered the chairs as this is a service that Mr Price Home offers. Is the Strubens store simply too lazy to help their customers??? Disgusting. We have spent so much money in the last 2 weeks while redoing our home. Even if we spent R50, SOME kind of service would be greatly appreciated.</p>