Disgusting Service

I am absolutely disgusted at the service of the Canal Walk store. I purchased a couch in-store on the 5th of November and the couch has still not arrived. I phoned the store over 15 times over the past 2 days (I have screenshots), and was completely ignored and told “we’ll call you back” by each and every staff member. Of course they didn’t call back. The service was absolutely disgusting. Uninterested and rude staff. Thankfully yesterday I eventually spoke to a staff member name Loid who actually helped me. He gave me the details of the delivery team who specially arranged (although why should it be special if I have waited 10 days for my own property?) for it to be delivered today. However, it is past 12:00 and I still haven’t received this couch. How do you justify a customer waiting so long for a item which was in store when I purchased it and STILL expect me to pay a delivery fee? Your service is disgusting.