ER
Ethel R

1 reviews | Active since Apr 2015

08 Dec 2015, 13:16

Disgusting Service

On Saturday 28/11/2015, we went into the Mr Price Home store to purchase last minute decor for my new home. As i was looking for the things i wanted, the staff were complaining about why we were there at that time and how annoying we were, etc. We then got uncomfortable and grabbed three items and headed to cashiers to pay. When we arrived at the cashiers, the cushion i wanted to purchase had no price tag and the cashier was not even willing to get assistance from the other shop assistant in the store to get the price for her, she treated us as if we were an annoyance rather than the reason for her job. And for that reason i will spread the word to family and friends so that none of the people in my circle ever annoy the staff at Mr Price Home Design Quarters. Please provide your staff with adequate training so they know that the customer is king.

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Replies (1)
Mr Price Home
Mr Price Home's reply11 Dec 2015, 14:32
Official
Hello ethel@,

We do apologise for the disappointing shopping experience out in Design Quarter, your complaint will be investigated immediately and you will receive personal feedback from the Area Manager for the store.
This is not the manner in which we expect our associates to treat our customers and we assure you the matter will be given priority and the issue resolved to the best of our ability.
Please stand by for personal feedback
Warm Regards
Mr Price Home