Disgusting service

I went to Mr Price Vangate Mall, twice this week to return items which were to big for me. I should have foresee this would have been poor service, when I had to tape my own bag at security because she was too busy have a conversation on her mobile phone.

The 1st time I went, their system was offline so we needed to stand in a line while they waited to go online again. Once they did, the line was even longer when I asked why they don't put more employees on the till the employee said they can't afford overtime. Eventually when I got to the check out point, the online app was down. I then left, just fyi the items I purchased the online price was cheaper than I actually paid for the item.

I returned 2 days later, again the system was down. I asked the consultant to please try and call the kenilworth branch for a different size.. I am not sure if she actually called, she was playing around on her mobile phone I requested that she leave it I would call myself.

I then informed the team there who was speaking amongst themselves this is the second time I return to the store and not being assisted. They came with the whole, we sorry for causing any inconvenience blah blah blah.. The stuff they get trained to say, however after leaving my number no one has contacted me to try and sort it out or to credit my account as I left the goods in the store I wasn't will I g to cart it once again to the store not to be assisted

Now if they were really "sorry" wouldn't someone made contact with me already, there service sucks..