TW
Tamarin W

1 reviews | Active since Nov 2018

10 Nov 2018, 09:55

Disgusting service

On Saturday, my fiance and I walked into the Mr Price Home store in Parow center. When we walked in, there was NO other customers in the store. I told them that I want to do a gift registry for my wedding and they said they dont have a scanner so I must write down the bar codes of the goods I want. I then asked if they can write while I search and they blatantly said no, I must do it?? they were 3 assistants and they refused to help me with NO customers in the store. and they left my fiance and I without any word - instead the one called another store for her son for duvet covers on special?? The other 2 were having a conversation in the side room. DISGUSTING service. Then the one assistant has the nerve to tell me that she will update the list, I dont have to wait because its obvious I'm agitated?? Ofcourse I'm #@$%ing agitated!!!! The worst experience EVER!!!

0
Replies (4)
Mr Price Home
Mr Price Home's reply10 Nov 2018, 11:30
Official
Good day 

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.
We find this to be unacceptable and we will be in contact with you shortly with assistance in resolving this issue.

Kind Regards
Mr Price Home

TW
Tamarin W's update14 Nov 2018, 11:22
Reviewer Update
I am even more disgusted! so the store manager called me stating that "my AM said I must call to apologize, so I sincerely apologize" NO sincerity and when I re-iterated what happened she said, "O I needed to apologize but ok" trying to basically get me off the phone - she didnt even allow me the chance to ask for the AM's number, she just said bye. This is the first and LAST time I will do business with Mr Price and I will definitely inform my friends and family of the way you treat your customers! The worst apology yet! I really cannot believe this is how you do business!
Mr Price Home
Mr Price Home's reply14 Nov 2018, 13:10
Official
 Good Day 

Trust you well 

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager for Parow Centre and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks 

Mr Price Home

TW
Tamarin W's update14 Nov 2018, 13:46
Reviewer Update
I tried to call the AM Jarod, but received Voicemail