Disgusting "no service" no refund almost 3 months!!

<p><span style="color: #555555; background-color: #ffffff;">I placed online order ********** 30207 Tuesday 7th February total R210.95 (2x4pack cotton receivers R69.99*2=R139.98,4 pack texaline place mats R25.99,urban hello hanging wall plaque R9.99 & family love plaque R19.99) completed the EFT payment.On 10 February I received an email from Ashley Jenneker a voucher R35.98 for items that was sold out (4 pack texaline place mats R25.99 & urban hello hanging wall plaque R9.99).Then 17 February collected from Diepriver store but only given one 4pack receiver & infinity plaque.I asked the cashier why there was only 1 receiver pack & not 2 as I was not refunded for this yet.They advised I will still receive the email which I waited for.The "email us" link on your email does not work I tried no response & emailed ********** what false advertising that email does not even work did not go through it gives an error message.Then I decided to email the agent who originally sent me refund Ashley Jenneker directly Wednesday 22nd February as previous email I quote says " Please accept our sincerest apologies, and feel free to contact me should you have any further queries" I thought that this could be resolved but not even a word from this agent in response to my email "On Friday 17 February I collected my package and saw that only one 4pack cotton receiver was supp**** even though I ordered as well as paid for two. Please assist." Next step I went to a MrP home store explained my issue & I was put through to an agent phoned from Claremont store 17 March 2017 spoke to Navashni was told that she needs to speak to teamleader as she cannot refund on her side because Ashley was supposed to send the voucher but did not.Navashni said she would call me back up until this day I have still been waiting on that call. Mr Price response time is so lacking in excellent customer service promises are made and no one gets back to me.Nobody is taking responsibility but passing the buck and totally ignoring a customer who took the initiative to try all avenues hoping to be assisted and refunded.Your online service sucks big time and you have got to better equip and train your agents on query resolution as this is not satisfactory at all.Please note the dates & how its almost 3 months later with no refund or apology.</span></p>