1 reviews | Active since Mar 2020
Disgusting Customer Service
The worst customer service experience from your customer service center! I've paid in full for my purchase and it is yet to be delivered after 2 whole weeks ! They called me and we arranged for my purchase to be delivered at a time that is convenient for me since I am working . They called and said that it is inconvenient for the delivery company to deliver it at my time and that they can deliver it within the next hour . I agreed and said I'd wait before I will go to work . They never called me back! At this moment I am furious and livid and will most certainly never ever make a purchase again ! I demand a full refund of my money and an apology. That purchase is probably somewhere in some warehouse because it is not convenient for them to deliver it where I live after I paid for a delivery to my house ! I went to the branch and was assisted by Justin and even he struggled to get a hold of them . Thank you Justin for your attentive response to my complaint. They can learn more from you on how to treat customers !
Finally a response after 3 days .. I called your customer service centre again this morning and was transferred from agent to agent .. when I did get through they hanged up. I called again and spoke with one of your agents that didn't even bother to apologise for my experience. Gave her my order number and she said I must hold on as she traces my order.. I was kept on the line for over 20 minutes !!! Your auto system prompted me to leave a voice message of which I did and still no response!! That call was made at 11H10 and I was on the line for 21 minutes! I even sent a message on twitter and your people finally responded after days and I gave them my order number and still nothing !! YOUR INCOMPETENCE AND LACK OF URGENCY IS WHAT IRRITATES AND INFURIATES ME THE MOST ! I WILL NOT LEAVE THIS MATTER HERE I PROMISE YOU . I Will make sure that everyone knows of your Pis Poor customer service and lack luster response! I will contact the consumer ombudsman and lay a formal complaint if this is not sorted within the next 24 hours. My Furniture is probably stuck in some back alley warehouse for God knows how long ... Bore someone else with your apologies !
Finally a response after 3 days .. I called your customer service centre again this morning and was transferred from agent to agent .. when I did get through they hanged up. I called again and spoke with one of your agents that didn't even bother to apologise for my experience. Gave her my order number and she said I must hold on as she traces my order.. I was kept on the line for over 20 minutes !!! Your auto system prompted me to leave a voice message of which I did and still no response!! That call was made at 11H10 and I was on the line for 21 minutes! I even sent a message on twitter and your people finally responded after days and I gave them my order number and still nothing !! YOUR INCOMPETENCE AND LACK OF URGENCY IS WHAT IRRITATES AND INFURIATES ME THE MOST ! I WILL NOT LEAVE THIS MATTER HERE I PROMISE YOU . I Will make sure that everyone knows of your Pis Poor customer service and lack luster response! I will contact the consumer ombudsman and lay a formal complaint if this is not sorted within the next 24 hours. My Furniture is probably stuck in some back alley warehouse for God knows how long ... Bore someone else with your apologies !