Disgusting

Good morning,

I am in need of help regarding a purchase I made for a daybed at Mr Price Home, Canal Walk on 29 July 2020 for R2750.

As of yesterday, it is officially 2 weeks since I received, complained and sent the necessary images in order for me to either receive a brand new bed or a refund.

Still, no one from MRP Head-Office has confirmed directly with me that this has been escalated from the store - and at this point, I don't believe anything that is said by the Store Manager Bianca or the associate Lloyd who arranged for the defective bed to be delivered, even after checking it.

I complained about this to the store manager Bianca, who then de-escalated it back to Lloyd for him to deal with. This associate purposefully sent me a bed without all the necessary pieces which he advised me of before I made the purchase. He said there was only 1 bed in the storeroom, but that it didn't have all the nuts and bolts. This means he checked it. He confirmed that he would give me the pieces from the bed that is on display and add it to the new bed in the storeroom. But what I got instead - was the damaged display bed and still, insufficient pieces to even put it together. The protocol he should have taken was to advise me that he would request a bed from a store that has stock, instead of sending me their defective item in the storeroom.

After having no luck of receiving feedback, I accused them of this all being an internal stock scandal that they are trying to turn into a customer issue, and it was then that they suddenly got "feedback from head office" and confirmed that I would be contacted to arrange collection/delivery.

I still have not.

I am really sick of sleeping on the floor. I need someone to help me because I have reported this ages ago and it still didn't seem to phase the store Manager when I spoke with her telephonically. I also don't appreciate her insinuating that I am a difficult customer when my issue is based on unprofessional workers in her store.

I just opened this account and this was my first purchase. I have received a reminder to pay for something I haven't even been able to use and have been sleeping on the floor since they confirmed delivery of this defective bed. They are aware of this too and yet seem to think that compensation is out of the question - which now seems understandable considering that basic customer service is a low commodity.

Please help.