Disgusted with service at Mr Price Home Noordhoek

On the 5th Dec 2017 a purchase of 2 Bamboo blinds was made. I used two vouchers valued at R150 and R250 as part of the purchase. The point of sale instore reflected that the vouchers were redeemed and the outstanding amount of R400 was due, the balance payment was made on my Mr Price account. The voucher cards was then left at the store and I told them to dispose of it as it was used already. When I received my statement in December, the only amounts reflecting was the actual purchase of R799.98 for the blinds and no vouchers was redeemed. When I queried the matter, the email response I received was to confirm that payments was received and will reflect on the next statement. However January 2018 statement does not reflect any voucher payments at all. When i queried the matter again, I was advised that the voucher of R250 was redeemed on a purchase on the 9 Dec 2017 ( voucher code ********** 525) for bedding. I have been querying the matter since the 28 Dec 2017 without any assistance, the correspondence I have is with Shamla Rajah, Karosha Pillay and Sithabile Mseleku on the 19 January 2018. To date Had no feedback from any one as to my concern that one of the staff members used my vouchers for their own personal use. This is the first time that I experienced something like this and it make me very weary of using your services again due to dishonesty of your staff. Also in the last correspondence I also requested for my account to be closed as I will not be using your company again for any purchases, to date it was not actioned.