Disgruntled Customer - No goods received

This is now the second bad review in less than a week and Mr Price Home's Online team just do not get it. After my review on Hello Peter on the 30th November . They came back to me the next day to say they will resolve my query asap and they will give me my deliver fee back. Sounds almost too good to be true. Bearing in mind this order is over R3000 after my black Friday discount and the "credit note" I had with them already because the first order was a total disaster as I received my furniture in a couple of broken pieces. To date, I have received 3 of the 6 items I ordered and 1 was broken in 2 pieces. The other items have just not arrived. I have not received my delivery fee back either, why am I not surprised? I have sent 3 follow up emails to the person who said she will sort this out and to date have not received a single response back. Today I eventually called the contact centre to ask what in heaven's name is going on there and that I wanted feedback. I was promised I would receive a call by close of business today and here I am still waiting for that call at almost 10.00pm. Clearly Mr Price Home do not treat their Customers Fairly and neither do they appreciate the support they get as a business. So much for CX??? Mr Price Home leaves me no choice now but to escalate this entire Comedy of errors on social media and perhaps their CEO.