Disappointing Service

Disappointed that this situation has made to feel that I have to come to HelloPeter regarding the service from MrPHome. My patience has finally run out!

Order Detail: ***

7 November 2019 14:03:37 CAT. Estimated delivery date Tue 12 November, 5 pm.

I was happily surprised that it arrived on the 11th!

I received two separate packages - One box was the three medium-sized boxes (which is exactly I expected) The other package was the complete wrong shelving unit to what I picked online!

I completed the online query regarding the delivery but was worried as there was no confirmation mail to say that it was sent. I then went on to Instagram as if there was anyone I could contact regarding this delivery. Pleased to get such a quick response from the team, and the call shortly afterward!

I received the mail from the consultant and I responded back with all the necessary details of the order and delivery. Thereafter was a rollercoaster of disappointment!

I sent follow up emails to which I received no response. I eventually called in to find out what was happening and I got told that the matter was taken up to the manager and that the order was meant to be picked up on Friday the 15th of November and that the agent who originally contacted me was following up on with the manager. I still stated that I was glad it was being attended to but would be appreciated if I were told the progress as I was in the dark with it. I got the standard response of the apology and that the communication would be better.

I had to call in again last week as the shelf was still not picked up. I explained to the consultant that I was not at all happy with communication regarding this matter. I got very upset at the end of the call as no solution was offered to me regarding this and hung up on the call. I called back a few minutes later to speak to the same agent and I advised that I wanted them to come to collect the package and i wish to get a refund as I have no use for this shelf and have not used the boxes. The agent promised to confirm that this would be done and he would email me to confirm the details - to no surprise, I have still not received an email from this agent since the initial email on the 13th of November.

I am sure you can understand how frustrated I am at this stage.

Mirriam