Disappointed online shopping

I'm very disappointed I have purchased some online from Mr. Prince home and I was told I will receive my package with 5 to 7 working days and when I track it online it was out for delivery since 18th December 2023. I have made an enquiry with customer care I was told I should wait. I'm very disappointed with Mr price online shopping very disappointed and customer care unprofessional.i haven't recieved my package I was told to wait .