Disappointed in terrible quality

Item: Mr Price Home
Rating: 1
Author: Elna elna.harvest

Purchased 2x White & Blue Super Plush Zircon Check Blankets 200x220mm from Mr Price Home Jakaranda 31/5 in anticipationof family visiting 30/62023 - R359.99 each (Online price listed 11/7/2023 - R299.99 each) For this price I expected supreme quality fleece blankets. Washed the blankets shortly before our guests arrived. Had to sit with a red face when the blankets gave off so much fluff to our guests clothes the lint roller couldn't manage to get the fluff of one pair of pants alone. Washed the blankets 3 more times and used an upholstery head on the vacuum to try to get rid of the fluff without success. Mr Price Home return policy: you may return for refund, credit or exchange unused Items in a saleable condition within 30 (thirty) calendar days. Purchased 30 days before our guests arrive & the blankets were of such poor quality it is not resaleable.

Helpful (0)

Replies (4)

Mr Price Home's replyOfficial

11 Jul 2023, 15:29

Good Day

Trust you well

We sincerely apologies for all the inconvenience you have incurred.

Please note this will be escalate to the relevant department who will handle this matter personally with you.

Many Thanks

Mr Price Home

Mr Price Home's reply11 Jul 2023, 15:29

Official

Good Day

Trust you well

We sincerely apologies for all the inconvenience you have incurred.

Please note this will be escalate to the relevant department who will handle this matter personally with you.

Many Thanks

Mr Price Home

Elna elna.harvest's updateReviewer Update

11 Jul 2023, 16:09

Thank you for contacting me via email I have responded and

included a PDF document with the images of the

Proof of Purchase

Two Blankets

As well as the White Fluff on the blue pillowcase - you can't miss it :-)

Elna elna.harvest's update11 Jul 2023, 16:09

Reviewer Update

Thank you for contacting me via email I have responded and

included a PDF document with the images of the

Proof of Purchase

Two Blankets

As well as the White Fluff on the blue pillowcase - you can't miss it :-)

Mr Price Home's replyOfficial

13 Jul 2023, 10:53

Good day,

I trust you are well.

Thank you , we will escalate this further and provide feedback asap.

Kind Regards,
Mr Price Home

Mr Price Home's reply13 Jul 2023, 10:53

Official

Good day,

I trust you are well.

Thank you , we will escalate this further and provide feedback asap.

Kind Regards,
Mr Price Home

Elna elna.harvest's updateReviewer Update

21 Jul 2023, 10:36

Thank you Mr Price Home for the refund and speedy response.
The Jakaranda branch refunded on the printout of the email from the Customer Support Representative even though they have not yet received it.

Elna elna.harvest's update21 Jul 2023, 10:36

Reviewer Update