DISAPPOINTED IN MR PRICE SERVICE

I am extremely disappointed in the service at Mr Price. I have been trying to cancel my account and I've been sent back and forth between the store and the call center. I've been on hold for 2 hours because clearly no one wants to work. This is not the service I expect from such a well known brand. There is no excuse for this. Ontop of that I've been paying R100 for a sim card thats never been used and not once did I authorize this. Extremely disappointing.