Disappointed Customer of Mr Price Home customer service

At the end of January I purchased a sleeper couch that was deliver to me. For reference I bought it at the Mr Price home at Menlyn Retail Park.

One month later in February one of the legs got damaged/broke. I immediately sent an email to report the problem as it was still under warranty. I was then asked to send proof of purchase and pictures of the couch.

After sending the “proof” I am yet to receive a response/solution via email. On the the 13th of May I decided to visit the Menlyn Retail Park store to inquire about my problem and was deferred to the “online store”. This was odd because I payed for the couch in store in cash and had it delivered to me, and as far as I was aware I was dealing with the physical store. One of the store employees sent a WhatsApp the following day with instructions of how I could go about solving the problem. I followed the instructions and till today-nothing.

I am extremely disappointed in the customer service at Mr Price home and I believe that they can do better. In the end I hope to get a full refund for my purchase.