KB
Kashifa B

1 reviews | Active since Mar 2015

06 Jan 2017, 10:33

DIEPRIVERS MR P HOME STORE PACKAGING NOT UP TO STANDARD

<p>I then bought my niece crayons and Dough.</p> <p> </p> <p>I had no choice but to take it becasue i ran out of time and i THEN looked for the most decent packaging...but nothing was decent on the Shelves.</p> <p> </p> <p>I thought id ask for discount on the the Dough becasue its also not in it original packing as per the attached Picture - its not presentable as a gift...</p> <p> </p> <p>i spoke to manager SUZAN and the store asisstant TAMARA asked me to wait until they get new stock or i should drive all the way to claremonet After i asked for discount on the dough atleast and i dont really have the time!!!</p> <p> </p> <p>And Suzan said she does not authorise discounts and even so not on such small items, I dont think she understood the principle of the matter!!!Your packaging it not up to standard!!!i am willing to pay for it but not in the condition or states it in... they noted the item isnt broken!!! Hellooo!!!YOUR STORE ETHICS AND STANDARD SUCKS,IM NOT ASKING A HAND OUT IM ASKING A BETTER PRICE ON YOUR ****PY PACKAGING- SO THAT I CAN BUY SMETHING TO PACKAGE IT IN!!!</p> <p> </p> <p>I need to give this as a gift I dont have time and this is how they handle my situation...I would like my discount from BOTH MY ITEMS I BOUGHT!!!! EVEN IF IT MEANS A VOUCHER OFF MY NEXT PURCHASE!!! YOU GUYS ARE PUTTING ME THROUGH ALL THIS TRAUMATIC STRESS FROM ONE POINT TO ANOTHER.</p> <p> </p> <p>IF ITS NOT YOUR HEAD OFFICE ITS YOUR STORE!</p> <p> </p>

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Replies (3)
KB
Kashifa B's update06 Jan 2017, 10:38
Reviewer Update

I CANNOT POST THE OTHER PICTURE OF THE CRAYON IF NEEDED I WILL EMAIL IT!

Mr Price Home
Mr Price Home's reply06 Jan 2017, 14:49
Official

Good day

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards

MRP

KB
Kashifa B's update10 Jan 2017, 10:05
Reviewer Update

Thank you soo Much for your prompt response.

I have received the outmots client centric response.

I highly appreciate the service Louis from Tygervalley MR P HOME has provided.