DESPICABLE, REVOLTING, DISGUSTING - STAY AWAY FROM MR PRICE HOME MENLYN

I am beyond disgusted with the service received from ********** Mr Price Home Menlyn. I am at the point where I will not only furthermore support Mr Price Home in Menlyn, but any Mr Price and Mr Price Home.

On the 7th of October I went to Mr Price Home in Menlyn, I made a purchase of R269.69. The first time they swiped my card it said declined and the second time the card went through. As I know the machines sometimes gives issues I immediately checked my bank account. Both transactions went off. I showed the cashier and she shrugged her shoulders saying ''it will be reversed back in about 3 days''. I was not very happy but these things happen.

On the 10th of October when I went onto my bank, I see that both transactions nou went off saying ''Cheque Card Purchase'' so my bank could not reverse this as it is already with Mr Price Home's bank. Now, how on earth they can bank a transaction with a declined slip blows my mind!

I phoned my bank and they said that because the money is banked I need to go to Mr Price Home and they should refund me the money. I went to the store on Sunday 14 October 2018 at 11h00. I said I want to speak to a manager, no one was on duty accept for an assistant, Ruth. I explained everything to her and said that I want my money in cash as I am not waiting any longer for a mistake from their side. Ruth told me ''it is fine m'am, please just go get me a bank statement from your bank as proof that the transactions went off''. I did this and immediately returned to the store with my bank statement.

Ruth then phoned Absa who confirmed to her that both transactions is in Mr Price Home's account and needs to be returned to me. As I walked to a cashier to collect the money the phone rang, on the line with Ruth was the store manager, ****cha.

She told Ruth not to refund my money, they should send the documents to head office who needs to do the refund.

After an hour I was now really upset, because Ruth kept on saying there is nothing we can do I must wait for the refund. Ridiculous!!!!!!

I then phoned Mr Price Home customer service while in the store and advised them what happened, the lady then spoke to Ruth and Ruth returned the phoned to me, the lady at Customer Service then said, ''M'am they need to follow procedures and they cannot help you.'' I then said to her I will take this further, even to the Ombudsman if I have to, she rep**** ''That's fine, do it''.

Mr Price Home should maybe change their Customer Service department name to Disgusting Service and ***** department.

I then dropped the phone and spoke to Ruth and said to her that I am not leaving the store without my money. I then asked her, only as a scenario, what if this was my last R269 and I needed it? She then phoned her manager again saying that I am very upset and won't leave the store and then she went as far as saying, with a line filled with customers and loud, ''THE LADY SAID IT IS HER LAST MONEY AND SHE NEEDS IT''?????????????????????

I eventually had to leave and I was fighting fire with fire. I then said to Ruth that I will not be phoning and following up as this was not my mistake. Yet I am taking time out of my day to write this.

****cha then phoned me on Monday saying I do not need to worry, all documents has been send to head office for the refund and she will constantly keep me updated. We are now at Thursday, still no feedback or refund.

How on earth is it fine for Mr Price Home to ***** my money, but if I now walk into the store and help myself to products, that will not be pretty.

I WILL take this matter further and I demand someone of higher authorities to get back to me before Friday. I do not want a hideous automated message stating ''we do apologize for the inconvenience and the matter has been escalated'' I want someone to phone me who actually cares about Customer Service and the brand name.

I have seen a lot of bad service in South Africa, but so much of Customer Service I have never seen.

It also is not about the money, it is the principle and the way I was treated on Sunday made me feel like the enemy, not the most important part of your business.

Ruth took all the slips and documents, so all I have is my bank statement.

BAD BAD BAD.