Delivery of damaged couch

On the 5-07-2015 I purchased an L-shaped couch at Mr Price Home Bayside Mall branch in Cape Town, I was informed it will be delivered to my home within two weeks. The couch arrived 4 days later on Thursday 9th July 2015. Firstly the delivery guys sent a message and phoned the secondary number I gave to the store and not my personal number, secondly the sms they sent said they will be delivering in 20minutes whereas I was informed at the store that I will be called so a suitable time will be arranged, thirdly the couch had a factory fault in one of its legs, I discovered this on the 13th July 2015 3days later as I did not get a chance to look or assemble the couch prior to that. On the 14-07-2015 I called the delivery number to inform them, they assured me they emailed Mr Price Home my query, I also called the Mr Price account line to inform them and I was referred to the store where I bought the couch. On the same day I went to the store where I had bought the couch to inform them, they told me they will call the head office and get back to me the following day which they did, they told me the head office will call me with a way forward. I am still waiting for that call and unhappy