Delays in picking up defective item

<p>I purchased a Chelsea plasma unit from Mr Price Home at the Retail Crossing, on the 23rd of April 2017, the item got delivered on the 28th, and as the men opened it to assemble it they picked up that one of the pieces were broken we tried to call the store and nobody picked up, they said they would leave the item at my house as this would speed up the process of getting the item replaced, i noted down that the item is defective when i was sighning for it and they left. i continued trying to call the store but nobody picked up. i then drove to the store and spoke to a Raymond, he said they had to locate a new plasma unit and they would get it delived before the end of the following week i itold him this would be too long to wait and asked for them to get it delivered before the 3rd, as i would be away after the 3rd of May and i needed it before then. They failed to do this and prioritised deliveries that were purchased after mine. When i returned I went into the store last week and asked for the status of the pick up and i was told by Raymond again that they had sold the item to somebody else, i asked for a full refund and for them to pick up the item and he told me they could not refund me before they pick up the item. He said they would get it picked it up before or on Friday. Today is a beginning of a new week, and i still have not heard from Mr Price Home, im sitting with a defective stand in my house and they wont pick it up and return my money. I have called the store several times and nobody picks up i've gone into the store and spoked to Raymond directly TWICE and i am still sitting with the same problem for over a month!! I am frustrated and angry as my customer experience has been rather unpleasant and my purchase has never been made a priority by the store.. So I want the plasma stand out of my house and my money returned to me before Friday the 2nd of June, I believe i have been more that patient and should i consider ever buying anything from that store again my requests should be met first.</p>