Delayed Couch Delivery and Conflicting Delivery Updates

We placed an online order for a couch on 4 October 2026, with a stated delivery timeframe of 7 business days. Today is 19 October 2026, and we are still waiting for delivery.

What has made the experience particularly frustrating is the inconsistent communication throughout the process. Last week, after following up, we were advised that there were warehouse system issues preventing the order from being processed. Thereafter, we were informed that the order had been handed over to the couriers, and we subsequently received *** confirming that it was out for delivery. Naturally, we were excited and made ourselves available, believing that the long-awaited delivery was finally happening.

Unfortunately, just when we thought there was progress, we received yet another communication today advising that the order is only now en route to Gauteng, and that the courier will contact us to arrange delivery.

This entire experience has been incredibly disappointing. The delivery timeline has already exceeded the promised 7 business days, and we have been given several conflicting updates regarding the whereabouts and status of our order. At this point, we would appreciate a clear and honest update on exactly where the couch is, when it will be delivered, and what is being done to prioritise the order given the delays already experienced.