Damaged online goods

<p>Order number: ********** 35425</p> <p> </p> <p>I ordered 2 white rugs online and had them delivered to Mrp Home The Glen. One of the rugs was stained when the cashier opened the box. The cashier had already processed the order as collected and told me they could not undo it. I told them i would not be taking the rugs, either they give me a replacement or refund. To which i was told I will not get my delivery fee back if they process the refund. Wrote to Mrp head office and they tell me I must go and collect the damaged goods and take pictures before they can refund me.</p> <p>Why are they not calling the store I left the items at to advise on the problem. I have requested assistance and not gotten any. I want my money back or want the correct items delivered.</p> <p>Why are they packing damaged goods? Very bad service</p>