Damaged good and bad customer service

I have bought bedside cupboards at Mr Price home Clearwaters on Thursday 18 Dec 2025 they had issues with delivery so I said I will come fetch it. Saturday 20 Dec 2025 we went to fetch it ,it wS bubble wrapped when I got home to unwrapp the one's top is loose .I tried calling Clearwater their no. Is wrong but it's on their website. I called the call center i lost airtime over R100 they are not answering. They refere you to WhatsApp which is a total waste of time they say they can't assist why wS i referred to it in the first place? I want a proper cupboard or a refund