DAMAGED COUCH RECEIVED , MR PRICE IS OF NO HELP

a received was couch delivered to my home on 26 June 2021. an hour after receiving the couch my wife and i took it out of the box to find that it is damaged. we immediately contacted the customer services to inform them of the defective item that was delivered. we were then asked to complete questions with regards to the item and to provide images. we provided the information that they requested and was told they would get back to us. we followed up on multiple occasions (29 June, 02 July & 05 July) and the response we keep on getting is the matter is being escalated. i am not sure if the staff at the contact centre is *********** or not because they are unable to provide me with the procedure in the event of damaged goods and the manager who the case has been escalated to just does not get back to us.

the worst part is when we contacted them on the 26 june 2021 a consultant told us that the matter is to be resolved in 24 to 48 working hours. as the consultant explained they work 8 hours a day so it is 8hrs* 6day= 48 hours.

I must say that both me and my wife is absolutely disgusted at the service that we are receiving from Mr Price home. as no one is able to assist us and the worse fact is that no body gets back to us with an update on the matter.