Damaged Couch

I bought a couch from MRP Home on 27 June 2017 after our wedding after receiving the couches 6 weeks later, within four months it had a big whole on the one side. I searched for their T&Cs and followed the procedure on reporting faulty items delivered via courier, I send an email to ********** on the 13th November 2017after i phoned in to MRP Home customer service and was advised to send the mail and that my problem will be resolved within 48 hours. I reported the matter through the email provided on their website, i was a promised a new couch to replace the faulty one(to be collected by courier). After several phone calls I sent them several emails between me and Maria Francis , doing followup was my last mail received on the 17th November 2017 to rate the service. I then phoned into the call centre again on the 22 November and spoke to Bongani Malinga telling me that he will try to assist me as Maria Francis is on sick leave, i then receive an email stating “that Quility loked at my query and a replacement has been approved and unfortunately they are currently out of stock on the item and that it is due the 1st week December and once the item is back in store the will notivy me and make arrangement to exchange”. Several mails was send up and down since then on Sunday 3 December 2017 I received a message saying that my replacement has arrived. I made contact with Bongani Malinga and Claudell Davids and i was told the courier will come fetch the couch and replace the faulty one and that there is an 72 Hours delivery Schedules with the couriers and that they will contact me. I received a phone call and mails that my replacement will be delivered on Wednesday 06 December 2017. MRP has poor customer service, they take forever to respond, hard to reach on phone. Can you imagine a admin of following people for the item you bought and they fail to deliver quality service. I've been with a faulty couch since June, now its December. I complained about this matter to customer care and who were handling the matter are not responding( Claudell Davids, Phindile Mtetwa, MRPH Paarl & Bongani Malinga). Its really draining, i never thought i was buying PROBLEMS.. I am currently fed up and don’t know what way to go.