RB
Ruan B

1 reviews | Active since Aug 2015

03 Aug 2015, 18:47

Customers pay for staffs' mistakes

Wanted to buy 3 trays marked doen to R15. At the counter they said it was a mistake and tore off the same price tags from all 3 the items and told me it was over a R 100 each. Requested to speak to manager and was then told by manager it was a mistake but I need to pay the full amount. Any other store would have admitted their mistake and let me have it for the advertised price. Really iritating since all 3 items had the wrong price.

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Replies (1)
Mr Price Home
Mr Price Home's reply04 Aug 2015, 09:45
Official
Hello Concerned_citize,

Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.

Kind Regards
Mr Price Home