Customer Service Rescue Mission Success!

Kudos to Thembeka and the rest of the Mr Price Home team for taking my concerns seriously (see previous review about a damaged product delivered to me) and staying the course until the matter was resolved.

What could have ended negatively has had a very positive outcome, thanks to the quick thinking of the Customer Service team.

Instead of insisting that I travel to a store to physically exchange the product (which was not possible) or adhere to some rather vague online exchange/refund policies, the team swiftly tracked down a replacement item from a flagship store, arranged to have it couriered to me, and collected the damaged product.

This was all done at NO cost to me.

I am a happy customer - this is the way to do it, Mr Price Home. By taking the knock and admitting responsibility, you've earned mega loyalty points. Keep going!