Customer service is a joke

I have always loved the products that I have found from Mr Price Home. So much so that I opened an account with them. The first few months were fine, but then in April it went pear shaped.

On the 19th of April I paid my account on the Mr Price app (this was the second month I had paid using the app). I recieved a receipt and thought all was fine. It was not.

A few weeks later I started receiving horrible worded sms' saying that my account was now in arrears and that I had not paid. So I phoned Mr Price, I was given an email address to send my receipt.

So the long back and forth procedure started. I sent in the receipt I had been emailed, and was awaiting my bank statements. They said they could not find my payment and requested my bank statement. While waiting for my bank statements despite a note being placed on my account (at my request, as I was fed up by then but took it as everyone makes mistakss), I still was receiving sms' and I was now being phoned.

The person on the phone was so rude and arrogant and accused me of using the app incorrectly. To which I responded "how? It had all my details there, and there were two buttons - pay and cancel". This was again not the first time I had paid using the app either. This call person treated me sp badly I was left disgusted.

The sms' were also threatening in nature, and being a good citizen who wnated to keep my good credit record, I decided to pay my account again in good faith. This payment was again "not received" and the harassment from Mr Price continued.

After the last email which stated something along the lines of "final notice" I paid the account for the third time. By this point I had paid R1300 into Mr Price and I was still being accused of not paying om the most rude way. After this I phoned Mr Price again and the poor call center operator took the blunt of my rant, as well as me breaking down in tears where I said "I've emailed Mr Price, I have paid my account 3 times, and now I am being treated like a ********, and made to feel awful when I feel like Mr Price is just taking money from me right now."

This poor operator (who was so helpful and understanding) gave me a different email address. So I emailed all my recepts, sms' from Absa showing it had been deducted from my account, and my bank statements.

This was a month after it had all started and during this time I had been in constant contact via email and was doing everything from my side as possible. There was a clear proof that I had not absconded from my responsibility, and that I had made the effort to pay and to resolve this, yet Mr Price treated me so terribly.

After sending a strongly worded email, my account was manually rectified by the first person I emailed (oh the irony) and she gave me a generic apology via email. S There was no sincere I am so sorry that we have put you through this, and that we were wrong. Nope none. She also did not remove the two insurances I asked to be removed (there are 4 or 5 insurances on my card) nor advise me on what to do if she could not help me.

Today I received a call from Mr Price, at seeing the name on my caller ID, I realized I was still very angry with Mr Price. Despite the fact that this phone call was to thank me for always paying it brought back such negative feelings. I mean isn't it ironic you'll be rude when you want money and then try make it right by saying thank you (even though late fees seem to be added to my account despite the fact that I was never late with my payments) but not once did anyone bother phoning me to say sorry for mistreating me.

I am bitterly disappointed in Mr Price mistakes happen, and I could have laughed it off and said it happens, had Mr Price not treated me so badly.