Customer service is a joke

<p>I had ordered two Ivan Line rugs in the colour cement last week online, when my order was delivered, I received two Ivan Line rugs in the colour grey. As expected, I was not pleased. I contacted Mr Price Home, who asked me to take a picture of the rug and the tag and email it to them, as if I would lie, but anyway, I did this. They responded by saying I am more than welcome to exchange it at my nearest store. Now tell me, if I wanted to go to the store, I would have gone to the store! This is why I did online shopping! And on that note, I spent R50 on delivery to save myself going to the store, now I have spent the R50 and STILL have to go to the store?! Then they tell me I can re-order it and they will have a courier come and collect the return. So then, I'd have to pay ANOTHER R50 delivery charge? Absolutely no way that is happening. Who's to say that they'll even send me the right colour on the 2nd attempt? Seeing as they couldn't even do that right the first time?! So unbelievably disappointed with Mr Price home right now. If that's their idea of customer service, they need to rethink that. </p>