CUSTOMER SERVICE COMPLAIN

HI MY NAME IS CAIPHUS I BOUGHT RUSSEL HOBBS CATTLE IN JANUARY WHICH COST ME R899.00 AT MR PRICE HOME THAVHANI MALL TODAY IN THE MORNING WHEN I WAS BOILING WATER IT CRACKED AND I ONLY NOTICED IT WHEN I SEE WATER ON THE FLOOR THATS WHEN I STARTE TO CHECK WHERE THE WATER CAME FROM AND I DECIDED TO CHECK THE AND THEN IT WAS CRACKED WHEN RETURNED IT TO THE STORE I WAS TOLD THAT THEY DON'T DAMAGES BECAUSE I WAS THE ONE WHO BROKE THE CATTLE I AM NOT HAPPY WITH THIS KIND OF SERVICE HOW CAN I BROKE THE JUST RETURN IT AND GET ANOTHER MY NUMBER IS **********